Frequently Asked Questions
Wallet
How can I check my wallet balance?
Your wallet balance is shown on the dashboard. Use the eye icon beside the balance to reveal or hide the amount.
Recharges & Bill Payments
My recharge was successful but the benefits are not received.
Usually, operators process recharges within a few minutes. If it has been more than 2 hours, please check with your operator support or double-check the mobile number/subscriber ID you recharge. You can download the payment receipt from your transaction list as proof.
How do I fetch my Electricity bill?
Go to the Electricity Bill payment screen, select your State, choose the Electricity Board, and input your Consumer Number. Click "Fetch Bill" to view the outstanding amount and due date.
UPI & Security
What is a UPI ID and how do I create it?
A UPI ID is your virtual payment address (e.g. mobile@paymoney). You can link your bank account under the UPI page and set up a custom 4-digit UPI PIN to process direct peer-to-peer transfers.
Raise a Support Ticket
Cannot find what you are looking for? Submit a ticket and our support executives will get back to you within 24 hours.