/* Support Center Stylesheet */

.support-container {
  max-width: 1200px;
  margin: 0 auto;
  padding: 0 var(--spacing-lg) var(--spacing-xl);
  display: grid;
  grid-template-columns: 1.2fr 0.8fr;
  gap: var(--spacing-lg);
}

@media (max-width: 992px) {
  .support-container {
    grid-template-columns: 1fr;
  }
}

/* Common Card Style */
.support-card {
  background-color: var(--bg-white);
  border-radius: var(--border-radius-lg);
  padding: var(--spacing-lg);
  box-shadow: var(--shadow-md);
  margin-bottom: var(--spacing-lg);
}

.support-card h2 {
  color: var(--secondary-color);
  margin-bottom: var(--spacing-md);
  font-size: var(--font-size-xl);
  border-bottom: 2px solid var(--primary-light);
  padding-bottom: var(--spacing-xs);
}

.support-card h3 {
  color: var(--secondary-color);
  margin-bottom: var(--spacing-sm);
  font-size: var(--font-size-md);
}

/* FAQ Accordion */
.faq-section {
  margin-bottom: var(--spacing-lg);
}

.faq-category-title {
  color: var(--text-light);
  font-size: var(--font-size-xs);
  text-transform: uppercase;
  letter-spacing: 1px;
  margin-top: var(--spacing-md);
  margin-bottom: var(--spacing-xs);
}

.faq-item {
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius-md);
  margin-bottom: var(--spacing-sm);
  background-color: var(--bg-light);
  overflow: hidden;
  transition: border-color var(--transition-fast);
}

.faq-item:hover {
  border-color: var(--primary-color);
}

.faq-question {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: var(--spacing-md);
  cursor: pointer;
  font-weight: 500;
  color: var(--text-dark);
  user-select: none;
}

.faq-question svg {
  width: 20px;
  height: 20px;
  fill: var(--text-medium);
  transition: transform var(--transition-normal);
}

.faq-item.active {
  border-color: var(--primary-color);
  background-color: var(--bg-white);
}

.faq-item.active .faq-question svg {
  transform: rotate(180deg);
  fill: var(--primary-color);
}

.faq-answer {
  max-height: 0;
  overflow: hidden;
  padding: 0 var(--spacing-md);
  color: var(--text-medium);
  font-size: var(--font-size-sm);
  line-height: 1.6;
  transition: max-height var(--transition-normal) ease-out, padding var(--transition-normal) ease-out;
}

.faq-item.active .faq-answer {
  max-height: 200px;
  padding: 0 var(--spacing-md) var(--spacing-md);
}

/* Ticket Form */
.ticket-form {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
}

/* Chat Widget CSS */
.chat-widget {
  background-color: var(--bg-white);
  border-radius: var(--border-radius-lg);
  box-shadow: var(--shadow-lg);
  display: flex;
  flex-direction: column;
  height: 600px;
  overflow: hidden;
  border: 1px solid var(--border-color);
  position: sticky;
  top: 90px;
}

.chat-header {
  background: linear-gradient(135deg, var(--secondary-color), var(--secondary-dark) 65%, #8a6420);
  color: var(--text-white);
  padding: var(--spacing-md);
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  box-shadow: var(--shadow-sm);
  flex-shrink: 0;
  border-bottom: 2px solid var(--primary-color);
}

.chat-agent-avatar {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background-color: rgba(255, 255, 255, 0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: bold;
  border: 2px solid var(--primary-light);
}

.chat-agent-info {
  display: flex;
  flex-direction: column;
}

.chat-agent-name {
  font-weight: 700;
  font-size: var(--font-size-md);
}

.chat-agent-status {
  font-size: var(--font-size-xs);
  opacity: 0.9;
  display: flex;
  align-items: center;
  gap: 4px;
}

.chat-agent-status::before {
  content: '';
  display: inline-block;
  width: 6px;
  height: 6px;
  background-color: #4caf50;
  border-radius: 50%;
}

/* Chat Body / Messages */
.chat-messages {
  flex: 1 1 0%;
  min-height: 0;
  padding: var(--spacing-md);
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
  background-color: var(--bg-light);
}

.chat-bubble {
  max-width: 85%;
  padding: var(--spacing-sm) var(--spacing-md);
  border-radius: var(--border-radius-lg);
  font-size: var(--font-size-sm);
  line-height: 1.5;
  animation: chatFadeIn 0.3s ease forwards;
}

.chat-bubble.bot {
  background-color: var(--bg-white);
  color: var(--text-dark);
  align-self: flex-start;
  border-bottom-left-radius: 2px;
  box-shadow: var(--shadow-sm);
}

.chat-bubble.user {
  background-color: var(--primary-color);
  color: var(--secondary-color);
  align-self: flex-end;
  border-bottom-right-radius: 2px;
}

.chat-bubble.typing {
  color: var(--text-light);
  font-style: italic;
  display: flex;
  align-items: center;
  gap: 4px;
}

.chat-bubble.typing span {
  width: 6px;
  height: 6px;
  background-color: var(--text-light);
  border-radius: 50%;
  display: inline-block;
  animation: typingBounce 1.4s infinite ease-in-out both;
}

.chat-bubble.typing span:nth-child(1) {
  animation-delay: -0.32s;
}

.chat-bubble.typing span:nth-child(2) {
  animation-delay: -0.16s;
}

/* Quick Replies */
.chat-quick-replies {
  display: flex;
  gap: var(--spacing-xs);
  flex-wrap: wrap;
  padding: var(--spacing-sm) var(--spacing-md);
  background-color: var(--bg-light);
  border-top: 1px solid rgba(0, 0, 0, 0.05);
  flex-shrink: 0;
}

.quick-reply-btn {
  background-color: var(--bg-white);
  border: 1px solid var(--primary-color);
  color: var(--primary-dark);
  padding: 6px 12px;
  border-radius: 16px;
  font-size: var(--font-size-xs);
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition-fast);
}

.quick-reply-btn:hover {
  background-color: var(--primary-color);
  color: var(--secondary-color);
}

/* Chat Input Footer */
.chat-footer {
  display: flex;
  padding: var(--spacing-md);
  background-color: var(--bg-white);
  border-top: 1px solid var(--border-color);
  gap: var(--spacing-sm);
  flex-shrink: 0;
}

.chat-input-field {
  flex-grow: 1;
  border: 1px solid var(--border-color);
  border-radius: 20px;
  padding: 10px 16px;
  font-size: var(--font-size-sm);
  outline: none;
  transition: border-color var(--transition-fast);
}

.chat-input-field:focus {
  border-color: var(--primary-color);
}

.chat-send-btn {
  background-color: var(--primary-color);
  color: var(--secondary-color);
  border: none;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background-color var(--transition-fast), transform var(--transition-fast);
}

.chat-send-btn:hover {
  background-color: var(--primary-dark);
  transform: scale(1.05);
}

.chat-send-btn svg {
  width: 20px;
  height: 20px;
  fill: currentColor;
}

/* Ticket Receipt Card style */
.ticket-receipt-card {
  background-color: var(--primary-light);
  border: 1px dashed var(--primary-color);
  border-radius: var(--border-radius-md);
  padding: var(--spacing-md);
  margin-top: var(--spacing-md);
  animation: fadeIn 0.4s ease;
}

.ticket-receipt-card h4 {
  color: var(--secondary-color);
  font-size: var(--font-size-md);
  margin-bottom: var(--spacing-sm);
}

/* Keyframes */
@keyframes chatFadeIn {
  from {
    opacity: 0;
    transform: translateY(8px);
  }

  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes typingBounce {

  0%,
  80%,
  100% {
    transform: scale(0);
  }

  40% {
    transform: scale(1.0);
  }
}

/* Floating chat button defaults (desktop) */
.floating-chat-btn {
  display: none;
}

.chat-close-btn {
  display: none;
}

@media (max-width: 992px) {

  /* Floating chat button on mobile */
  .floating-chat-btn {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    position: fixed;
    bottom: 24px;
    right: 24px;
    background: linear-gradient(135deg, var(--primary-color), var(--primary-dark));
    color: var(--text-white);
    border: none;
    padding: 12px 20px;
    border-radius: 30px;
    box-shadow: 0 4px 15px rgba(212, 162, 76, .4);
    z-index: 1000;
    cursor: pointer;
    transition: transform 0.2s, box-shadow 0.2s;
    animation: bounceIn 0.5s cubic-bezier(0.175, 0.885, 0.32, 1.275);
  }

  .floating-chat-btn svg {
    width: 20px;
    height: 20px;
    fill: currentColor;
  }

  .floating-chat-btn .chat-btn-label {
    font-weight: 700;
    font-size: var(--font-size-sm);
  }

  .floating-chat-btn:hover {
    transform: translateY(-3px) scale(1.03);
    box-shadow: 0 6px 20px rgba(212, 162, 76, .5);
  }

  .floating-chat-btn:active {
    transform: translateY(-1px);
  }

  /* Close button on mobile */
  .chat-close-btn {
    display: block;
    background: none;
    border: none;
    color: var(--text-white);
    font-size: 28px;
    font-weight: 400;
    cursor: pointer;
    margin-left: auto;
    padding: 0 var(--spacing-xs);
    line-height: 1;
    transition: transform var(--transition-fast);
  }

  .chat-close-btn:hover {
    transform: scale(1.2);
  }

  /* Chat widget as a modal overlay on mobile */
  .chat-widget {
    position: fixed;
    bottom: 80px;
    right: 24px;
    width: 380px;
    height: 550px;
    max-width: calc(100vw - 48px);
    max-height: calc(100vh - 120px);
    z-index: 1001;
    border-radius: var(--border-radius-lg);
    box-shadow: var(--shadow-xl);
    transform: translateY(120%) scale(0.9);
    opacity: 0;
    pointer-events: none;
    transition: transform 0.3s cubic-bezier(0.1, 0.8, 0.3, 1), opacity 0.2s;
  }

  .chat-widget.active {
    transform: translateY(0) scale(1);
    opacity: 1;
    pointer-events: auto;
  }

  /* Reset container column gap on mobile */
  .support-container {
    grid-template-columns: 1fr;
    padding-bottom: 100px;
    /* space for floating button */
  }
}

@media (max-width: 576px) {
  .chat-widget {
    top: 0;
    bottom: 0;
    left: 0;
    right: 0;
    width: 100vw;
    height: 100vh;
    height: 100%;
    max-width: 100%;
    max-height: 100%;
    border-radius: 0;
  }

  .chat-widget:not(.active) {
    transform: translateY(100%);
  }
}

@keyframes bounceIn {
  from {
    opacity: 0;
    transform: scale(0.3);
  }

  50% {
    opacity: 0.9;
    transform: scale(1.1);
  }

  70% {
    transform: scale(0.9);
  }

  to {
    opacity: 1;
    transform: scale(1);
  }
}